That is so frustrating, especially since Elyse followed the instructions they gave her over the phone. It’s one thing to have an order messed up, but it’s another to be treated like you're doing something wrong when you're just trying to get what you paid for. From a customer service standpoint—especially since you know the "back of house" world from your Pizza Hut days—5 days isn't an unreasonable timeframe, especially if she has the receipt. Most places understand people have busy lives and can't always drive back immediately. Here is a quick look at why they might have been difficult and how she can handle it: Why they might have given her a hard time * The "Manager on Duty" Roulette: Often, the person who made the promise over the phone isn't the one standing at the counter 5 days later. If it wasn't written down in a "red book" or log, the new manager might be acting suspicious or just being strict about "same-day" ...
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